Dowell Warranty

Dowell Windows and Doors are warranted against defects arising from faulty workmanship for a period of 7 years from the date of delivery to site by Dowell, subject to the following conditions:

The product has been installed in accordance with Australian Standards AS2047 (as amended or replaced), recognised building practice and Dowell installation recommendations.

• This warranty does not extend to products that are installed in contact with a continuously damp or moist building environment
• The product has been installed and maintained in accordance with Dowell recommendations
• The product has not been subject to misuse, physical abuse or neglect
• Manufacturing standards and tolerances (as outlined in AS2047) and industry variations in the colour of aluminium and timber componentry will not be accepted as defects
• Dowell accepts no responsibility for glass breakage (except for faulty workmanship or materials)
• Moving parts which wear out as a result of normal use are warranted for three (3) years
• Tarnish or excessive wear of soft finishes such as Bronze, Brass and other Antique finishes are not covered by this warranty as deterioration is possible under some climatic conditions, frequency of use or other factors
• This warranty is limited to the repair or replacement of the faulty product at the discretion of Dowell but does not extend to the installation or re-finishing of a replacement product. There is no liability for any other claims damages or costs whether special or consequential or otherwise
• Only repairs carried out by Dowell personnel or authorised agents are covered by this warranty
• Claims under this warranty must be made within one month of the defect arising in the product. Copies of documentation showing the purchase date must be included with your written claim and forwarded to the registered office or Dowell in the state of purchase